Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard

Publication year: 2012
Source: Omega, Volume 40, Issue 1, January 2012, Pages 104-119

E., Grigoroudis , E., Orfanoudaki , C., Zopounidis

The Balanced Scorecard (BSC) methodology focuses on major critical issues of modern business organisations: the effective measurement of corporate performance and the evaluation of the successful implementation of corporate strategy. Despite the increased adoption of the BSC methodology by numerous business organisations during the last decade, limited case studies concern non-profit organisations (e.g. public sector, educational institutions, healthcare organisations, etc.). The main aim of this study is to present the development of a performance measurement system for public health care organisations, in the context of BSC methodology. The proposed approach considers the distinguished characteristics of the aforementioned sector (e.g. lack…

 Highlights: ► Develop a strategic performance measurement system using the BSC approach. ► Apply the UTASTAR multicriteria method in order to model management’s preferences. ► Present an application of the approach in a public healthcare organisation. ► Results may help the organisation to evaluate and revise its strategy.