An integrated approach to evaluation and planning of best practices

Publication year: 2012
Source: Omega, Volume 40, Issue 1, January 2012, Pages 65-78

Yan, Xu , Chung-Hsing, Yeh

This paper develops a new integrated evaluation and planning approach for implementing a given set of best practices in a prioritized and phased manner. The best practices are implemented for achieving lower-level business unit objectives and higher-level strategic goals of an organization. With a multiattribute decision making algorithm under the balanced scorecard (BSC) framework, a new evaluation model is developed to effectively measure the relationship between lower-level objectives and higher-level goals, and to give each best practice a relative priority value. A new adjustment method is also developed to address potential biases in the self-assessment process at the business unit…

 Highlights: ► An integrated BSC and MADM framework for evaluating the relative contribution of best practices. ► A formal method for measuring the relationship between two-level objectives. ► An adjustment method for addressing potential biases in self-assessments.► An integrated planning process for the phased implementation of best practices.► An empirical study with a large and diverse set of best practices.