A mobile flight case learning system for ATC miscommunications

Publication year: 2011
Source: Safety Science, In Press, Corrected Proof, Available online 14 June 2011

Kuo-Wei, Su , Cheng-Li, Liu , Chi-Chiang, Lee

Aviation’s highest priority is safety. The primary risk to safety derives not from automated systems but from human factors, most notably air traffic control. We present results from development of a flight case learning system designed to operate on mobile phones used by air traffic controllers (ATCs). Our system takes advantage of key Ontology concepts, a case-based system development procedure, human-centered design (HCD) strategies, and appropriate small-screen interface design protocols. A questionnaire to assess user interaction satisfaction (QUIS) was deployed for subsequent usability testing and to verify acceptance of, and satisfaction with, the system. Twelve subjects participated in the questionnaire-based…

 Highlights: ► A flight case learning system was designed to operate on mobile phones for air traffic controllers (ATCs). ► Our system takes advantage of human-centered design (HCD) strategies and appropriate small-screen interface design protocols. ► A questionnaire to assess user interaction satisfaction (QUIS) was deployed for usability testing of the system.